SMS Terms & Conditions

1. Consent to Receive SMS Messages

By providing your mobile phone number—during checkout, account creation, newsletter signup, or by entering your number in any opt-in form—you consent to receiving automated text messages from Total Tails. These messages may include:

• Order confirmations and shipping notifications
• Account updates, password assistance, and service alerts
• Promotional offers, discounts, product launches, and marketing content
• Abandoned-cart reminders
• Customer support follow-ups and service-related notices
• Other transactional or marketing communications related to our pet health products

Message frequency may vary based on your activity with our store.

2. Opting Out

You may stop receiving SMS marketing messages at any time by replying "STOP" to any message we send. After opting out of marketing SMS messages, you may still receive essential transactional messages, such as:

• Order updates
• Delivery notifications
• Account or password information
• Customer service replies

These communications are required to complete your purchase or manage your account.

3. Help & Support

To receive help regarding our SMS program, reply "HELP" to any of our messages. You may also contact us directly via:

• Email: [email protected]
• Text support: (336) 600-2033

4. Message & Data Rates

Standard message and data rates may apply according to your mobile carrier's plan. Total Tails is not responsible for any fees or charges billed by your mobile carrier.

5. Privacy & Data Usage

Your privacy is important to us. Your mobile number and associated data are processed according to our Privacy Policy.

We may use your phone number to:

• Send marketing SMS messages (with consent)
• Send order or account-related notifications
• Deliver special offers to subscribers
• Assist with customer support

We do not sell or share your mobile number with unaffiliated third parties for their independent marketing purposes.

For details, refer to our full Privacy Policy.

6. Eligibility

To participate in our SMS program, you must:

• Be at least 18 years old
• Be the authorized owner or user of the mobile number you provide
• Ensure the information you provide is accurate and up to date

7. Service & Delivery Disclaimer

We strive to deliver messages promptly, but SMS delivery is not guaranteed. We are not responsible for:

• Delayed messages
• Undelivered messages
• Duplicate messages
• Issues caused by mobile network providers or device limitations

8. Changes to These Terms

We may update or modify these SMS Terms & Conditions at any time. Updates will be posted on this page, and the "Last updated" date will be revised accordingly. Continued use of our SMS program after updates means you accept the revised terms.

9. Contact Information

If you have questions regarding these SMS Terms & Conditions, please contact us at:

• Email: [email protected]
• Website: totaltails.shop